Askival

legal entity management:  compliance - accuracy - speed 

Services

We believe that efficient and friendly customer support is the key to deriving the most benefit from our software. Our software can be configured to meet your needs and objectives. In order to make the transition process as smooth as possible, we provide our clients with a comprehensive range of services.

 

 Data migration

Whether you are moving from an in-house system or a competitor's product we can migrate your existing data into our application, saving you time and money. Existing data can be sourced from multiple applications using automated data conversion tools.

 

 System customisation

A trained System Administrator and/or other users can extensively customise the system and the user interface. Initially, however, you can choose to have the major part of the customisation provided by us. We propose customised configuration regarding: managing authorisations for different user groups in the system; user interfaces for various users or security groups; preferred templates for searching, reporting and data input; adding, removing or renaming fields; and much more.

 

 Training

We attach much importance to teaching new users how to operate our software and how to use it to best effects. Our approach is hands-on and practical, and the training content tailored to the client’s needs. Our training can be organised on a one-to-one basis or as group training. If necessary, we can provide live training remotely through web-conferencing tools.
Our training options cover:
 
  • End-user basic training – getting to know the software’s interface; how to easily access the data through searching, sorting, generating ad-hoc reports, using report templates. For Data-Entry users the training teaches, based on practical examples, how to feed the data into the system. Users learn how to customize their own user interface and report templates.
     
  • Systems Administrator training – learning how to create and manage various security groups, develop data-entry, search and report templates for those groups. 
     
  • Advanced training – getting to know the advanced functionality of the system, for example: complex search engine, the Structure Chart Builder, the Document Manager module, and others.

 

 Helpdesk support

We are aware that introductory training may not be enough to help the user understand all the software’s functionalities at once. That is why we provide helpdesk services via email, telephone, web-conferencing tools and on-site, to answer all your technical and functional questions that may arise when using our products. We are highly appreciated for our helpdesk’s flexibility and friendly approach.

 

 Software maintenance

Our continuous software maintenance ensures a regular delivery of updates. They include new, added functionality following feedback and ideas from our clients.

 

 Data input

If your existing corporate data is not in a suitable format for automated migration, we can support your team by helping you enter your data manually thus enabling you to gain maximum benefit from our software without delay. Once the system is up and running, our consultants are available to ensure there is no stoppage or delay to the continuity of the database feeding process.

 

 Consultancy services

We offer a wide range of tailor-made consultancy services that support our clients with their compliance related tasks and IT solution implementation, for example:
 
  • Pre-implementation project management; developing strategy for legal entity management and compliance
  • Document and contract management; integration with other software tools
  • Integration with other in-house systems, such as personnel and/or address databases
  • Development of client specific modules
  • Custom report development.